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Postage Info & T & Cs

Uk Postage - £4.25

Worldwide postage - £12.95 

If additional postage is required I will email you ie - if the parcel exceeds the maximum 2kg or for any other reason

All parcels are dispatched 2nd class signed for within 5 'working' days or within 10 working days for custom made orders.

You should expect to receive your order within 5 working days after it has been dispatched however please allow up to 10 working days in case of any Royal Mail delays. 

In the event that your parcel is delayed please check your local Royal Mail depot before contacting us. As it's likely to have been taken there without notification. 

If your order is returned to us due to non collection from the depot you will be required to pay P+P again so we can send your parcel out again. Please make sure your address details are correct, any misspelt / missing details will result in your parcel being delayed or being returned to us. If the latter occurs you'll be required to pay additional P+P.

We do not accept returns. If a burner has been recieved damaged please contact us immediatly with pictures to - we will then ask you to return it to us in the original packaging once received you will then receive a refund for the original price you payed for the burner or an exchange if possible.

Insurance and Compliance: 

We are fully insured and CLP compliant with EU law regulations.